Closing and cancelling my account

Can I close my Goldex account?

You can delete your account at any time from within the app in your Profile Details. We can only send the funds to a bank account or card in your name. Contact customer support if you have any questions or need further instructions.


Please note that your account will only be closed once any open gold positions have been sold and all outstanding vaulting fees have been settled.


Can Goldex cancel my account?

Yes. We may cancel or suspend your account immediately:


1) If we believe your account is deliberately being used to commit fraud

2) If we believe your account is being used for other illegal purposes


You will be notified immediately of our decision.