How do I complain?

We try our best to ensure that our clients are always provided with the best experience and service possible. However, we understand that sometimes issues occur which require attention or investigation. Below, you can find a summary of the Goldex Technologies Ltd Complaints Procedure which may be of use to you in the event of an issue or complaint you wish to pursue.


You should raise complaints and disputes as soon as you become aware of them, and within 30 days of the date of the relevant trade or matter.


How to report a problem

  • Email
  • Open a new support ticket in the app
  • Shake your phone with the app open to activate our bug reporting feature

The complaint should contain the following information:


When complaint concerns a transaction

  • Transaction date
  • Order ID (this can be found in your statement)

When complaint concerns money transfer

  • Your personal details (name, bank account details)

When complaint concerns an app malfunction

  • Screenshot of the app
  • Description of the problem
  • Let us know the device you’re using to access the app

When complaint concerns other issue

  • Description of the problem
  • What you’d like to happen as a result